Frequently Asked Questions
Everything you need to know about your Ra Uru Hu shopping experience.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for our signature relaxed fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment options through Klarna.
Are your materials sustainably sourced?
Yes, Ra Uru Hu is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes in all our seasonal collections.
Can I modify or cancel my order?
Order modifications or cancellations can be made within 60 minutes of purchase. After this window, the order is sent to our warehouse for immediate processing.